Policies

→ Selection Matrix

Refund Policy

Situation	Refund?	Action
Wrong plate, before start date	Contact ASFINAG	Correction request
Trip cancelled, before start date	Contact ASFINAG	Case-by-case
Vignette active	No	No refund
Duplicate purchase	Contact ASFINAG	Provide both references
Technical error	Yes (if not activated)	Contact ASFINAG
Vehicle sold	No	Non-transferable

Complaints Process

Collect purchase confirmation and transaction reference.
Submit written complaint to ASFINAG within 14 days.
Include: name, address, plate, date/time, transaction reference, description.
ASFINAG response: 10-20 business days.
Escalate to Bundesverwaltungsgericht if unresolved.
Consider traffic law specialist for fines over €500.

ASFINAG: +43 50108 10000 | [email protected]

Legal Obligations

All vehicles up to 3.5t must have valid vignette on motorways
Trailers require separate vignettes
Motorcycles (50cc+) require vignettes
Vehicles over 3.5t: GO-Box system

Exclusions

Section tolls not covered (Brenner, Tauern, etc.)
Not valid outside Austria
Emergency/military vehicles exempt
Cannot be shared or transferred
Unofficial resellers: no validity guarantee
Electric vehicles: same rules as petrol
Diplomatic vehicles: verify with embassy
Hybrid vehicles: same rules apply

Disclaimer

VignetteGuide AT provides informational content only. Not affiliated with ASFINAG. Verify current rules at asfinag.at.